Code báo lỗi máy photocopy Ricoh Aficio MP 4002/5002

Các code báo lỗi của máy Ricoh Aficio MP 4002 và MP 5002.

SC Tables: SC1xx

 

 

 

 

 

 

 

 

 

 

101

 

 

 

 

 

 

 

 

 

 

D

Exposure lamp error
-001: Shading at AGC

-002: Shading at scanning

§   The standard white level was not detected properly when scanning the white plate

§   Exposure lamp defective

§   Lamp stabilizer defective

§   Exposure lamp connector defective

§   Standard white plate dirty

§   Scanner mirror or scanner lens out of position or dirty

§   SBU defective

§   BCU defective

The peak white level is less than 64/255 digits (8 bits) when scanning the shading plate. (The shading data peak does not reach the specified threshold)

 

 

 

 

 

 

 

 

 

120

 

 

 

 

 

 

 

 

D

Scanner home position error 1
The scanner home position sensor does not detect the “OFF” condition during initialization or copying.
§   SIB (B/W), SIB (Color) or scanner drive motor defective

§   Scanner motor defective

§   Harness between SIB and scanner drive motor disconnected

§   Harness between SIB and scanner drive motor power source disconnected

§   Scanner HP sensor defective

§   Harness between SIB and HP sensor disconnected

§   Scanner wire, timing belt, pulley, or carriage defective

§   BCU defective

 

 

 

 

 

 

 

 

 

121

 

 

 

 

 

 

 

 

D

Scanner home position error 2
The scanner home position sensor does not detect the “ON” condition during initialization or copying.
§   SIB (B/W), SIB (Color) or scanner motor drive board defective

§   Scanner motor defective

§   Harness between SIB and scanner drive motor disconnected

§   Harness between SIB and scanner drive motor power source disconnected

§   Scanner HP sensor defective

§   Harness between SIB and scanner HP sensor disconnected

§   Scanner wire, timing belt, pulley, or carriage defective

§   BCU defective

 

 

 

 

 

141

 

 

 

 

D

Black level detection error
The black level cannot be adjusted within the target value during the zero clamp.
§   Defective SBU

§   BCU defective

 

 

 

 

 

 

142

 

 

 

 

 

D

White level detection error
The white level cannot be adjusted within the target during auto gain control.
§   Dirty exposure glass or optics section

§   SBU board defective

§   Exposure lamp defective

§   Lamp stabilizer defective

§   BCU defective

 

 

 

 

 

144

 

 

 

 

D

SBU connection error
The SBU connection cannot be detected at power on or recovery from the energy save mode.
§   Defective SBU

§   Defective harness

§   Defective detection port on the BCU

 

 

 

 

161

 

 

 

D

IPU error
The error result of self-diagnostic by the ASIC on the IPU is detected.
§   Defective IPU

§   Defective connection between IPU and SBU

 

 

 

 

 

162

 

 

 

 

D

IPU PCIE Communication error
The link up interrupt did not proceed from the LYRA when the main switch was turned on or when recovering from the energy saver mode.
§   Defective IPU

§   Defective BCU

 

 

 

 

 

 

165

 

 

 

 

 

D

Copy Data Security Unit error
The copy data security board is not detected when the copy data security function is set “ON” with the initial setting.

A device check error occurs when the copy data security function is set to “ON” with the initial setting.

§   Incorrect installation of the copy data security board

§   Defective copy data security board

SC Tables: SC2xx

 

 

 

202

 

 

D

Polygon motor error 1: ON timeout
The polygon mirror motor does not reach the targeted operating speed within 10 sec. after turning on or changing speed
 

 

203

 

 

D

Polygon motor error 2: OFF timeout
The polygon mirror motor does not leave the READY status within 3 sec. after the polygon motor switched off.
 

 

 

 

204

 

 

 

 

D

Polygon motor error 3: XSCRDY signal error
The SCRDY_N signal remains HIGH for 200 ms while the LD unit is firing.
§   Polygon motor/driver board harness loose or broken

§   Polygon motor/driver board defective

§   Laser optics unit defective

§   IPU defective

  

 

 

 

 

 

220

 

 

 

 

 

D

Laser synchronizing detection error: start position LD0
The laser synchronizing detection signal for the start position of the LDB is not output for two seconds after LDB unit turns on while the polygon motor is rotating normally
§   The Copy Data Security Unit card not installed

§   The Copy Data Security Unit card is installed, but it is not the correct type for the machine.

  

 

 

 

 

 

221

 

 

 

 

 

D

Laser synchronizing detection error: start position LD1
The laser synchronizing detection signal for the start position of the LDB is not output for two seconds after LDB unit turns on while the polygon motor is rotating normally.
§   The Copy Data Security Unit card not installed

§   The Copy Data Security Unit card is installed, but it is not the correct type for the machine.

 

 

 

 

230

 

 

 

D

FGATE ON error
The FGATE signal does not assert within the prescribed time. (The IPU generates the FGATE signal and sends it to the LD unit when the registration sensor switches on.)
 

 

 

 

 

231

 

 

 

 

 

D

FGATE OFF error
The FGATE signal does not assert within the prescribed time. (The IPU generates the FGATE signal and sends it to the LD unit when the registration sensor switches on.)
§   IPU defective

§   IPU, Controller board harness loose or broken

§   Controller board defective.

 

 

 

 

240

 

 

 

C

LD error
The IPU detected a problem at the LD unit.
§   Worn-out LD

§   Disconnected or broken harness of the LD.

 

 

 

 

 

 

270

 

 

 

 

 

D

GAVD communication error
§   The I2C bus device ID is not identified during initialization.

§   A device-status error occurs during I2C bus communication.

§   The I2C bus communication is not established due to an error other than a buffer shortage.

§   Loose connection

§   Defective IPU

§   Defective LD controller board

SC Tables: SC3xx

 

 

 

 

 

302

 

 

 

 

D

Charge roller bias leak
A charge roller bias leak signal was detected.
§   Charge roller damaged

§   High voltage supply board defective

§   PCDU harness defective or disconnected

  

 

 

 

 

304

 

 

 

 

D

Charge roller bias correction leak
The charge roller bias correction is performed twice even if the maximum charge roller bias (-2000V) is applied to the roller.
§   ID sensor defective

§   Worn charge roller

§   Charge roller damaged

 

Development roller bias leak
The development roller bias leak is detected for 60 ms after the high voltage
has been supplied to the development unit.
320 D
§   Development bias leak
§   Broken harness
§   Defective high voltage power supply, voltage supply
§   Defective high voltage supply unit

 

Development paddle motor error
The machine detects a lock signal error from the development puddle motor
for 2 seconds after the drum motor has turned on.
324 D
§   Overload on the development puddle motor
§   Defective development puddle motor
§   Defective harness
§   Defective IOB

 

ID sensor pattern test error
One of the following readings occurred 10 times in the ID sensor output when
the ID sensor pattern was checked:
1) Vsp > 2.5V
2) Vsg < 2.5V
 

350

 

D

3)  Vsp =0V

4)  Vsg = 0V

§   ID sensor connector defective
§   Poor ID sensor connector connection
§   I/O board (IOB) defective
§   Poor writing of ID sensor pattern on the drum
§   High voltage supply board defective

 

ID sensor Vsg test error
When the ID sensor was checked, the ID sensor output voltage is 5.0V while
the LED current value is 0.
§   ID sensor defective or dirty
351 D §   ID sensor connector defective
§   Poor ID sensor connection
§   I/O board (IOB) defective
§   Scanning system defective
§   High voltage supply board defective
§   Defect at the ID sensor pattern writing area of the drum

 

 

 

 

 

355

 

 

 

 

C

Grayscale measurement error
When the grayscale control result is the maximum and it does not operate correctly and these cases are detected 15 times.
§   ID sensor defective or dirty

§   The life of ID sensor or photo conductor

§   Shield glass dirty

 

 

 

 

 

360

 

 

 

 

D

TD sensor (Vt) error 1
The following condition occurs thirty times consecutively during printing. Vt is less than 0.5V or 4.8V or more
§   TD sensor disconnected

§   Harness between TD sensor and PCDU defective

§   Defective TD sensor.

 

 

 

 

 

372

 

 

 

 

D

TD sensor adjustment error
Vts is less than 1.8V or 4.8V or more during TD sensor initialization.
§   Heat seal not removed from a new developer pack

§   TD harness sensor disconnected, loose or defective

§   TD sensor defective

§   Harness between TD sensor and drawer disconnected, defective

 

Drum motor error
The machine detects a lock signal error from the drum motor for 2 seconds
after the drum motor turned on.
396 D
§   Overload on the motor
§   Defective drum motor
§   Defective harness
§   Defective IOB

SC Tables: SC4xx

 

 

 

 

400

 

 

 

D

Vsg adjustment error
Vsg is more than 4.2V or 3.8V or less when the machine adjusts Vsg value.
§   Dirty or defective ID sensor

§   Defective ID sensor shutter

  

 

 

 

 

 

440

 

 

 

 

 

D

Transfer belt bias error
The feed back bias from the transfer belt is more than 4V for 60 msec while the transfer belt bias is output.

The A/D conversion level is 20 or less for 60 msec. The PWM duty is 24% or more for 60 msec.

§   Power pack broken

§   Defective harness

§   Disconnected connector

  

Transfer/Development motor error
The machine detects a lock signal error from the transfer/development motor
for a continuous 20 times after the transfer/development motor turned on.
441 D
§   Overload on the motor
§   Defective transfer/development motor
§   Defective harness
§   Defective IOB

 

 

 

Transfer belt contact motor error
The transfer belt HP sensor detects incorrect movement of the transfer belt
after the transfer belt contact motor has turned on.
442 D §   Dirty transfer belt HP sensor
§   Defective transfer belt contact motor
§   Disconnected connector of the transfer belt HP sensor or motor
§   Disconnected cable
§   Defective IOB

 

 

SC Tables: SC5xx

 

 

 

 

 

 

 

 

 

 

 

501

 

 

 

 

 

 

 

 

 

B

1st tray lift malfunction
The tray lift sensor is not activated after the tray lift motor has been on for 10 seconds. If the main power switch is turned on when the paper is already at the feed height, the paper height position is detected again. At this time, the tray lift sensor should de-activate within 1.5 sec after the paper bottom plate starts to drop. If it does not deactivate within 1.5 sec., a message will prompt the user to reset Tray 1. After two attempts to release the error by re-setting the paper tray, if this does not solve the problem then this SC is displayed.
§   An obstruction (jammed paper, paper scraps, etc.) has blocked the motor drive and caused an overload.

§   Tray lift sensor connection loose, disconnected, or damaged

§   Tray lift sensor defective

§   Tray lift motor connection loose, disconnected, or damaged

§   Tray lift motor defective

 

 

 

 

 

 

 

 

 

 

 

 

502

 

 

 

 

 

 

 

 

 

B

2nd tray lift malfunction
The tray lift sensor is not activated after the tray lift motor has been on for 10 seconds. If the main power switch is turned on when the paper is already at the feed height, the paper height position is detected again. At this time, the tray lift sensor should de-activate within 1.5 sec. after the paper bottom plate starts to drop. If it does not deactivate within 1.5 sec., a message will prompt the user to reset Tray 2. After two attempts to re-set the paper tray, if this does not solve the problem then this SC is displayed.
§   An obstruction (jammed paper, paper scraps, etc.) has blocked the motor drive and caused an overload.

§   Tray lift sensor connection loose, disconnected, or damaged

§   Tray lift sensor defective

§   Tray lift motor connection loose, disconnected, or damaged

§   Tray lift motor defective

 

 

503 B 3rd tray lift malfunction (optional paper feed unit or LCT)
 

 

 

 

 

 

 

 

 

 

-01

 

 

 

 

 

 

 

 

 

 

For the paper feed unit:

§   SC 503-01 occurs if the lift sensor does not turn on within 10 seconds after the tray lift motor has turned on.

For the LCT:

§   SC 503-01 occurs if the lift sensor does not turn on or turn off within 8 seconds after the tray lift motor has turned on to lift or lower the tray.

For the paper feed unit:

§   Defective tray lift motor or connector disconnection

§   Defective lift sensor or connector disconnection

For the LCT:

§   Defective stack transport clutch or connector disconnection

§   Defective tray motor or connector disconnection

§   Defective end fence home position sensor or connector disconnection

§   Defective upper limit sensor or connector disconnection

§   Defective tray lift motor or connector disconnection

 

 

 

 

 

 

 

 

 

 

 

 

 

-02

 

 

 

 

 

 

 

 

 

 

 

This SC is generated if the following condition occurs 3 consecutive times.

For the paper feed unit:

§   When the tray lowers, the tray lift sensor does not go off within 1.5 sec.

For the LCT:

§   When the main switch is turned on or when the LCT is set, if the end fence is not in its position (home position sensor ON), the tray lift motor stops.

§   If the upper limit does not go off for 1.5 seconds even the tray lift motor turns on to lower the tray after the upper limit has been detected at power on.

For the paper feed unit:

§   Defective tray lift motor or connector disconnection

§   Defective lift sensor or connector disconnection

For the LCT:

§   Defective stack transport clutch or connector disconnection

§   Defective tray motor or connector disconnection

§   Defective end fence home position sensor or connector disconnection

 

 

 

 

 

 

 

 

 

 

 

 

504

 

 

 

 

 

 

 

 

 

 

B

4th tray lift malfunction (optional paper feed unit or LCT)
For the two-tray paper feed unit:

§   When the tray lift motor is turned on, the upper limit is not detected within 15 seconds. If this condition occurs three consecutive times, the SC is generated.

§   When the tray lowers, the tray lift sensor does not go off within 1.5 sec.

For the LCT:

§   After the job is finished, if the end fence is not in the home position (home position sensor ON), the tray lift motor stops.

§   When the main switch is turned on or when the paper feed unit is set, if the end fence is not in the home position (home position sensor ON), the tray lift motor stops. If this condition occurs three consecutive times, the SC is generated.

§   If the upper or lower limit is not detected within 8 seconds when the tray lift motor is turned on to lift up or lower the tray.

§   When the tray lowers, the tray lift sensor does not go off within 1.5 sec.

 

 

For the paper feed unit:§   Defective tray lift motor or connector disconnection

§   Defective lift sensor or connector disconnection

For the LCT:

§   Defective tray lift motor or connector disconnection

§   Defective lift sensor or connector disconnection

 

 

 

 

 

 

 

 

 

 

 

505

 

 

 

 

 

 

 

 

 

B

5th tray lift malfunction (optional LCT)
For the two-tray paper feed unit:

§   If the upper limit of the LCT 1200-sheet is not detected within 8 seconds when the tray lift motor is turned on to lift up the tray.

§   When the tray lowers, the tray lift sensor does not go off within 1.5 sec.

For the LCT:

§   If the upper limit of the LCT 1200-sheet is not detected within 8 seconds when the tray lift motor is turned on to lift up or lower the tray.

§   The tray lift sensor of the LCT 1200-sheet does not go off within 1.5 seconds when the tray lowers. If this condition occurs three consecutive times, the SC is generated.

§   Tray lift motor defective or disconnected

§   Upper limit sensor defective or disconnected

 

 

 

 

 

 

530

 

 

 

 

D

Fusing exhaust fan motor error
The IOB does not receive the lock signal for10 seconds after turning on the fusing exhaust fan.
§   Defective fusing exhaust fan motor or connector disconnection

§   Defective IOB

§   Disconnected harness

 

 

 

 

 

 

 

531

 

 

 

 

D

Exhaust fan motor error
The IOB does not receive the lock signal for 10 seconds after turning on the exhaust fan motor.
§   Defective exhaust fan motor or connector disconnection.

§   Defective IOB

§   Disconnected harness

 

 

 

 

 

 

532

 

 

 

 

D

Cooling fan motor error
The machine does not detect the fan motor lock signal for 10 seconds after turning on the cooling fan motor.
§   Defective cooling fan motor or connector disconnection.

§   Disconnected harness

§   Defective IOB

 

 

 

 

 

 

533

 

 

 

 

D

Paper exit cooling fan motor error
The machine does not detect the fan motor lock signal for 10 seconds after turning on the paper exit cooling fan motor.
§   Defective paper exit cooling fan motor or connector disconnection.

§   Defective IOB

§   Disconnected harness

 

 

Fusing motor error
The IOB does not receive the lock signal for 2 seconds after turning on the
fusing motor.
540 D
§   Motor overload
§   Defective fusing motor or connector disconnection.
§   Defective IOB
§   Disconnected harness

 

 

 

 

 

 

541

 

 

 

A

Fusing thermistor open (center)
The thermistor (center) detects 0°C or less for 5 sec.
§   Fusing thermistor disconnected

§   Fusing thermistor connector defective

 

 

 

 

 

 

 

542

 

 

 

 

 

A

Fusing temperature warm-up error(center)
This SC is generated if the following condition occurs:

§   The thermistor (center) does not detect an 8°C increment in the fusing temperature for 1.5 sec. just after the fusing temperature reached 45°C.

§   The temperature of the center thermistor does not reach the target temperature for 28 seconds after the fusing lamps turned on.

§   Thermistor warped or broken

 

 

Fusing overheat error 1 (software detection)
A fusing temperature (at the center) of over 230°C (446°F) is detected for 1
second by the fusing thermistors at the center or at either end of the fusing
 

543

 

A

roller.
§   Power supply unit defective
§   I/O board (IOB) defective
§   BCU defective
§   TRIAC short on PSU (PSU defective)

 

 

 

 

 

 

544

 

 

 

 

A

Fusing overheat error 1 (hardware detection)
A fusing temperature (at the center) over 250°C is detected by the fusing temperature monitor circuit in the BCU board.
§   I/O board (IOB) defective

§   BCU defective

 

 

 

 

 

 

 

545

 

 

 

 

A

Fusing lamp consecutive full power 1
After warm-up the fusing lamp remains at full power for 15 seconds without the hot roller rotating.
§   Disconnected or defective thermistors (center)

§   Defective fusing lamp

 

 

 

 

 

 

 

 

 

 

547

 

 

 

 

 

 

 

 

D

Zero cross error
§   The zero cross signal is detected three times even though the heater relay is off when turning on the main power.

§   The zero cross signal is not detected for 2 seconds even though the heater relay is on after turning on the main power or closing the front door.

§   The detection error occurs twice or more in the 11 zero cross signal detections. This error is defined when the detected zero cross signal is less than 45.

§   Defective fusing lamp relay

§   Defective fusing lamp relay circuit

§   Unstable power supply

 

 

 

 

 

551

 

 

 

A

Fusing thermistor open (end)
The thermistor (end) detects 0°C or less for 5 sec.
§   Fusing thermistor (end) disconnected

§   Fusing thermistor (end) connector defective

 

 

 

 

 

 

 

552

 

 

 

 

 

A

Fusing temperature warm-up error (end)
This SC is generated if the following condition occurs:

§   The thermistor (end) does not detect an 8°C increment in the fusing temperature for 1.5 sec. just after the fusing temperature reached 45°C.

§   The temperature of the end thermistor does not reach the target temperature for 31 seconds after the fusing lamps turned on.

§   Thermistor warped or broken

 

 

 

Fusing overheat error 1 (software detection)
A fusing temperature (at the end) of over 230°C (446°F) is detected for 1
second by the fusing thermistors at the center or at either end of the fusing
 

553

 

A

roller.
§   Power supply unit defective
§   I/O board (IOB) defective
§   BCU defective
§   TRIAC short on PSU (PSU defective)

 

 

 

 

 

 

554

 

 

 

 

A

Fusing overheat error 1 (hardware detection)
A fusing temperature (at the end) over 250°C is detected by the fusing temperature monitor circuit in the BCU board.
§   I/O board (IOB) defective

§   BCU defective

 

 

 

 

 

 

555

 

 

 

 

A

Fusing lamp consecutive full power 1
After warm-up, the fusing lamp remains at full power for 40 seconds without the hot roller rotating.
§   Disconnected or defective thermistors (ends)

§   Defective fusing lamp

 

 

 

 

 

 

557

 

 

 

 

C

Zero cross frequency error
When the zero cross signal is 66 or more and it is detected 10 times or more in 11 detections, the machine determines that input 60 Hz and SC557 occurs.
§   Noise (High frequency)

 

 

 

 

 

 

 

 

559

 

 

 

 

 

A

Fusing unit jam
The fusing sensor detected a fusing unit paper late jam three times. The paper was late and the fusing exit sensor could not detect the paper three times.
§   Remove the paper that is stopped in the fusing unit.

§   Check that the fusing unit is clean and has no obstacles in the paper feed path.

§   If the error persists, replace the fusing unit.

 

  • SC559 does not operate until SP1159 has been set to “1” (ON). This sets the machine to count the number of occurrences of paper late jams in the fusing unit. The default setting is “0” (OFF).
  • SC559 is issued after the third occurrence of a paper late jam in the fusing Once this SC has been issued, the machine cannot be used until the service technician removes the cause of the jam and restores it to normal operation.
  • The jam counter is reset after a sheet of paper successfully passes the fusing exit sensor after the cause of the jam has been

 

 

SC Tables: SC6xx

 

 

 

 

 

 

610

 

 

 

 

D

Mechanical counter error: BK
This SC is only for NA models.

The machine detects the mechanical counter error when SP5987-001 is set to “1”.

§   Disconnected mechanical counter

§   Defective mechanical counter

 

 

620 D ADF communication error
 

 

 

 

-01

 

 

 

 

Communication error between machine and ADF
Communication error between machine and ADF with ASAP is detected.
§   Disconnected cable

§   ARDF defective

§   IPU board defective External noise

 

 

 

 

 

-02

 

 

 

 

 

Communication error between IPU and ADF
After the ARDF is detected, the break signal occurs or communication timeout occurs.
§   Incorrect installation of ARDF

§   ARDF defective

§   IPU board defective

§   External noise

 

 

 

 

 

 

621

 

 

 

 

D

Communication timeout error between IOB and finisher or mailbox
A break (low) signal is received from the finisher or the mailbox.
§   Disconnected cable

§   Defective IOB

§   Defective main board in the peripherals

 

 

 

 

 

 

 

 

 

 

622

 

 

 

 

 

 

D

Paper feed unit communication error
While the IOB communicates with a peripheral, an SC code is displayed if one of following conditions occurs.

§   The IOB receives the break signal which is generated by the peripheral only just after the main switch is turned on.

§   The IOB receives the break signal which is generated by URAT.

§   Defective main control board of the peripheral

§   Defective BCU or IOB

§   Disconnected peripheral

 

 

 

 

 

623

 

 

 

D

2nd Paper Bank communication error
This SC is not issued for this machine when a communication error signal between the 1st paper bank and 2nd paper bank is received.
§   Loose connector

 

 

 

 

630

 

 

C

CSS communication error
A communication error occurred during communication with the CSS.
§   Communication line error

 

 

 

 

 

632

 

 

 

B

MF accounting device error 1
The controller sends data to the accounting device, but the device does not respond. This occurs three times.
§   Loose connection between the controller and the accounting device

 

 

 

 

 

633

 

 

 

B

MF accounting device error 2
After communication is established, the controller receives the brake signal from the accounting device.
§   Loose connection between the controller and the accounting device

 

 

 

 

 

 

 

634

 

 

 

 

B

MF accounting device error 3
The accounting device sends the controller the report that indicates a backup RAM error has occurred.
§   Defective controller of the MF accounting device

§   Battery error

 

 

 

 

 

 

635

 

 

 

 

B

MF accounting device error 4
The accounting device sends the controller the report that indicates the battery voltage error has occurred.
§   Defective controller of the MF accounting device

§   Battery error

 

 

636 D IC Card Error
 

 

 

 

-01

 

 

 

 

D

External authentication module error
This SC is generated if the external authentication is enabled and following condition occurs:

§   No external authentication module

§   SD card error or external authentication module broken

§   No DESS module

 

 

-02

 

 

D

Version error
The version of the external authentication module is not correct.
§   Incorrect module version
 

 

 

 

-11

 

 

 

 

D

OSM User Code File Error
The correct “usercode” file could not be found in the root folder of the SD card because the file is not present, or the existing file is corrupted or the wrong type file.
Make sure the eccm.mod file is in the root folder of the SD card.

Note: Check the eccm.mod file is in the root folder of the SD card.

 

 

 

 

 

 

-99

 

 

 

D

Management area error
The management number of the external authentication module exceeds the maximum limit.
§   Software error

 

 

637 D Tracking Information Notice Error
 

 

 

 

-01

 

 

 

 

D

Tracking Application Error
When the tracking information is lost, this SC is issued.
§   The machine failed to give notice the tracking information to the tracking SDK application.

§   Tracking information is lost, and the machine cannot count correctly.

 

 

 

 

-02

 

 

 

 

D

Tracking Information Notice Error
When the tracking information is lost, this SC is issued.
§   The machine failed to give notice the tracking information to the management server.

§   Tracking information is lost, and the machine cannot count correctly.

 

 

 

 

 

641

 

 

 

D

BCU communication error
The BCU does not respond to the frame transmitted from the controller.
§   Defective controller

§   Detective BCU

 

 

 

 

650

 

Communication error of the remote service modem (Embedded RCG-M)
 

 

 

 

 

-001

 

 

 

 

 

Authentication error
The authentication for the Embedded RCG-M fails at a dial up connection.
§   Incorrect SP settings

§   Disconnected telephone line

§   Disconnected modem board

Check and set the correct user name (SP5816-156) and password (SP5816-157).

 

 

 

-004

 

 

 

Incorrect modem setting
Dial up fails due to the incorrect modem setting.
§   Same as -001

Check and set the correct AT command (SP5816-160).

 

 

 

 

-005

 

 

 

 

Communication line error
The supplied voltage is not sufficient due to a defective communication line or defective connection.
§   Same as -001

Consult with the user’s local telephone company.

 

 

 

 

 

-013

 

 

 

 

 

Modem board error 1
The modem board does not work properly even though the setting of the modem board is installed with a dial up connection.
§   Same as -001

1.     Install the modem board.

2.     Check and reset the modem board setting with SP5816.

3.     Replace the modem board.

 

 

 

-014

 

 

 

Modem board error 2
The modem board is installed even though the RCG-N is installed.
1.     Uninstall the modem board, if it is installed.

2.     Check that the Wireless LAN or Ethernet LAN is working properly.

 

 

 

 

 

 

 

 

651

 

 

 

 

 

C

Incorrect dial up connection
-001: Program parameter error
-002: Program execution error
An unexpected error occurs when the modem (Embedded RCG-M) tries to call the center with a dial up connection.
§   Caused by a software bug

 

 

 

 

 

 

 

 

 

652

 

 

 

 

 

 

 

D

ID2 mismatching
ID2 for @Remote certification is mismatching between the controller board and NVRAM.
§   Used controller board installed

§   Used NVRAM installed

An unexpected error occurs when the modem (Embedded RCG-M) tries to call the center with a dial up connection.
1.     Install the correct controller board or new controller board.

2.     Install the correct NVRAM or new NVRAM.

 

 

 

 

 

 

 

653

 

 

 

 

 

D

ID2 error
ID2 stored in the NVRAM is incorrect.
§   Used NVRAM installed
An unexpected error occurs when the modem (Embedded RCG-M) tries to call the center with a dial up connection.
Clear the ID2 in the NVRAM, and then input a correct ID2.

 

 

 

669 D EEPROM error
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

[1] Open communication error: ID error
[2] Open communication error: Channel error
[3] Open communication error: Device error
[4] Open communication error: Communication failed error
[5] Open communication error: Communication time error
 

[6]

Open communication error: Communication suspended error
[7] Open communication error: Buffer full error
[8] Close communication error: No error code
[9] Close communication error: ID error
[10] Close communication error: No error code
[11] Data write error: ID error
[12] Data write error: Channel error
[13] Data write error: Device error
[14] Data write error: Communication suspended error
[15] Data write error: Communication time over error
[16] Data write error: Communication suspended error
[17] Data write error: Buffer full error
[18] Data write error: No error code
[19] Data read error: ID error
[20] Data read error: Channel error
[21] Data read error: Device error
[22] Data read error: Communication failed error
[23] Data read error: Communication time over error

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

[24] Data read error: Communication suspended error
[25] Data read error: Buffer full error
[26] Data read error: No error code
[27] Device detection error: ID error
[28] Device detection error: Channel error
[29] Device detection error: Device error
[30] Device detection error: Communication failed error
[31] Device detection error: Communication time over error
[32] Device detection error: Communication suspended error
[33] Device detection error: Buffer full error
[34] Device detection error: No error code
Retry of EEPROM communication fails three times after the machine has detected the EEPROM error.
§   Caused by noise

 

 

 

 

 

 

 

670

 

 

 

 

 

D

Engine startup error
The BCU fails to respond with the prescribed time when the machine is turned on.
§   Connections between BCU and controller board are loose, disconnected, or damaged

1.     Replace the BCU

2.     Replace the controller board

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

672

 

 

 

 

 

 

 

 

 

 

 

 

D

Controller-to-operation panel communication error at startup
§   After the machine is powered on, the communication between the controller and the operation panel is not established, or communication with controller is interrupted after a normal startup.

§   After startup reset of the operation panel, the attention code or the attention acknowledge code is not sent from the controller within 30 seconds.

§   After the controller issues a command to check the communication line with the controller at 30-second intervals, the controller fails to respond twice.

§   Controller stalled

§   Controller board installed incorrectly

§   Controller board defective

§   Operation panel connector loose or defective

§   The controller is not completely shutdown when you turn the main switch off.

Check the setting of SP5875-001. If the setting is set to “1 (OFF)”, change it to “0 (ON)”.

 

 

 

 

674

 

 

D

Transmission error in controller board
Video transmission error is detected in the controller board.
§   Defective Controller Board

 

 

Memory address (PER) command error
The BCU does not receive a memory address command from the controller
for the prescribed time after the paper has reached the registration sensor.
687 D
§   Harness Disconnection at BCU
§   Controller board loose or broken
§   Defective BCU
§   Defective Controller Board

 

SC Tables: SC7xx

 

 

700 D Scanner feeding error 1
 

 

 

 

01

 

 

 

 

Pick-up roller HP error
When the pick-up motor turns on counterclockwise, the pick-up roller HP sensor does not detect the home position of the pick-up roller.
§   Defective pick-up roller HP sensor

§   Defective pick-up motor

§   Defective DF drive board

 

 

 

 

02

 

 

 

 

Original stopper HP error
When the pick-up motor turns on clockwise, the original stopper HP sensor does not detect the home position of the original stopper.
§   Defective original stopper HP sensor

§   Defective pick-up motor

§   Defective DF drive board

 

 

 

12

 

 

 

DF fan motor 1 error
DF fan motor lock signal is detected after the original transportation has finished.
§   Turn the main switch off and on.

 

 

701 D Scanner feeding error 2
 

 

 

 

02

 

 

 

 

Pick-up motor driver error
The error flag of the pick-up motor driver IC is asserted when the jam error is issued.
Pick-up motor driver detected an error.
Turn the main switch off and on.

 

 

 

 

 

 

 

03

 

 

 

 

Paper feed motor error
The error flag of the paper feed motor driver IC is asserted when the jam error is issued.
Pick-up motor driver detected an error.
Turn the main switch off and on.

 

 

720 B 2000/3000-Sheet (booklet) Finisher Error
 

 

 

 

 

-24

 

 

 

 

 

Finisher exit guide plate motor error
After moving away from the guide plate position sensor, the exit guide is not detected at the home position within the prescribed time.

The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.

§   Guide plate motor disconnected, defective

§   Guide plate motor overloaded due to obstruction

§   Guide plate position sensor disconnected, defective

 

 

 

 

 

-25

 

 

 

 

 

Finisher punch motor error
The punch HP sensor is not activated within the specified time after the punch motor turned on.

The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.

§   Punch HP sensor disconnected, defective

§   Punch motor disconnected or defective

§   Punch motor overload due to obstruction

 

 

 

 

 

 

 

 

 

-30

 

 

 

 

 

 

Finisher jogger motor error
The jogger fences move out of the home position but the HP sensor output does not change within the specified number of pulses.

The 1st failure issues an original jam message, and the 2nd failure issues this SC code.

§   Jogger HP sensor disconnected, defective

§   Jogger motor disconnected, defective

§   Jogger motor overloaded due to obstruction

§   Finisher main board and jogger motor

 

 

 

 

 

 

 

 

 

-41

 

 

 

 

 

 

 

 

 

Stack feed-out motor error
§   The stack feed-out HP sensor does not detect the home position of the stack feed-out belt 3000ms after the stack feed-out belt has moved to its home position.

§   The stack feed-out HP sensor does not turn off 200 ms after the stack feed-out belt has moved from its home position.

The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.

§   Defective stack feed-out HP sensor

§   Overload on the stack feed-out motor

§   Defective stack feed-out motor

§   Defective main board

§   Disconnected or defective harness

 

 

 

 

 

 

-42

 

 

 

 

 

 

Finisher stapler movement motor error
Staple movement is not finished within a certain time.

The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.

§   Motor overload

§   Loose connection of the stapler home position sensor

§   Loose connection of the stapler movement motor

§   Defective stapler home position sensor

§   Defective stapler movement motor

 

 

 

 

 

 

 

 

-43

 

 

 

 

 

Finisher corner stapler rotation motor error
The stapler does not return to its home position within the specified time after stapling.

The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.

§   Defective stapler rotation motor

§   Overload on the stapler rotation motor

§   Defective stapler rotation HP sensor

 

 

 

 

 

 

 

 

-44

 

 

 

 

 

 

 

 

Finisher corner stapler motor error
The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.

§   The stapler motor does not switch off within the prescribed time after operating.

§   The HP sensor of the staple unit does not detect the home position after the staple unit moves to its home position.

§   The HP sensor of the staple unit detects the home position after the staple unit moves from its home position.

§   Staple jam

§   Motor overload

§   Defective stapler motor

 

 

 

 

 

 

 

 

-52

 

 

 

 

 

Finisher folder plate motor error
The folder plate moves but is not detected at the home position within the specified time.

The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.

§   Folder plate HP sensor disconnected, defective

§   Folder plate motor disconnected, defective

§   Folder plate motor overloaded due to obstruction.

 

 

 

 

 

-53

 

 

 

 

 

Folding unit bottom fence lift motor
The folding unit bottom fence movement is not finished within a certain time. The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.
§   Motor harness loose, broken

§   Motor drive obstructed

§   Motor defective

 

 

 

 

 

-55

 

 

 

 

 

Clamp roller retraction motor error
The clamp roller movement is not finished within a certain time.

The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.

§   Motor harness loose, broken

§   Motor drive obstructed

§   Motor defective

 

 

 

 

 

-57

 

 

 

 

 

Stack junction gate motor error
The stack junction gate motor moves but the stack junction gate is not detected at its position within a specific time.

The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.

§   Motor broken

§   Motor connection loose

§   Motor overloaded

 

 

 

 

 

 

 

-60

 

 

 

 

 

Booklet stapler motor error 1
The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.

The front stapler unit saddle-stitch motor does not start operation within the specified time.

§   Motor overload

§   Loose connection of the front stapler motor

§   Defective front stapler motor

 

 

 

 

 

-61

 

 

 

 

 

Booklet staple motor error 2
The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.

The rear stapler unit saddle-stitch motor does not start operation within the specified time.

§   Motor overload

§   Loose connection of the rear stapler motor

§   Defective rear stapler motor

 

 

 

 

 

-70

 

 

 

 

 

Tray lift motor error
The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.

The upper tray paper height sensor does not change its status with the specified time after the tray raises or lowers.

§   Motor overload

§   Loose connection of the tray lift motor

§   Defective tray lift motor

 

 

 

 

 

 

 

 

 

-71

 

 

 

 

 

 

Finisher Tray 1 shift motor error
The shift roller HP sensor of the upper tray does not activate within the prescribed time after the shift tray starts to move toward or away from the home position.

The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.

§   Shift tray HP sensor of the upper tray disconnected, defective

§   Shift tray motor of the upper tray disconnected, defective

§   Shift tray motor of the upper tray overloaded due to obstruction

 

 

 

 

 

-72

 

 

 

 

 

Shift jogger motor 1 error
The side fence does not retract within the prescribed time after the shift jogger motor 1 switches on.

The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.

§   Shift jogger motor 1 disconnected, defective

§   Shift jogger motor 1 overloaded due to obstruction

§   Shift jogger 1 HP sensor disconnected, defective

 

 

 

 

 

-73

 

 

 

 

 

Shift jogger motor 2 error
The side fence does not retract within the prescribed time after the shift jogger motor 2 switches on.

The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.

§   Shift jogger motor 2 disconnected, defective

§   Shift jogger motor 2 overloaded due to obstruction

§   Shift jogger 2 HP sensor disconnected, defective

 

 

 

 

 

 

 

 

 

-74

 

 

 

 

 

 

Shift jogger retraction motor error
The side fences do not retract within the prescribed time after the retraction motor switches on.

The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.

§   Shift jogger retraction motor broken

§   Shift jogger retraction motor connection loose

§   Shift jogger retraction motor overloaded

§   Defective shift jogger retraction HP sensor

 

 

 

 

-75

 

 

 

 

Return roller motor error
This occurs during the operation of the lower tray pressure motor
§   Motor harness disconnected, loose, defective

§   Motor overloaded

§   Home position sensor harness disconnected, loose, defective

§   Home position defective

 

 

 

 

 

-80

 

 

 

 

 

Punch movement motor error
The punch unit moves but is not detected at the home position within the specified time.

The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.

§   Motor harness disconnected, loose, defective

§   Defective motor

 

 

 

 

 

-81

 

 

 

 

 

Paper position sensor slide motor error
The paper position sensor moves but is not detected at the home position within the specified time.

The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.

§   Motor harness disconnected, loose, defective

§   Defective motor

 

 

722 B 1000-Sheet Finisher Error
 

 

 

 

-10

 

 

 

 

Upper transport motor error
The upper transport motor in the finisher is not operating.
§   Upper transport motor drive is obstructed (jammed paper, paper scraps, etc.)

§   The motor harness is loose or broken

§   Upper transport motor defective

 

 

 

 

-14

 

 

 

 

Lower transport motor error
The lower transport motor in the finisher is not operating.
§   Lower transport motor drive is obstructed (jammed paper, paper scraps, etc.)

§   The motor harness is loose or broken

§   Lower transport motor defective

 

 

 

 

-17

 

 

 

 

Exit motor error
The exit motor in the finisher is not operating.
§   Exit motor drive is obstructed (jammed paper, paper scraps, etc.)

§   The motor harness is loose or broken

§   Exit motor defective

 

 

 

 

 

 

-24

 

 

 

 

 

 

Finisher exit guide plate motor error
The exit guide plate HP sensor did not activate within the prescribed time after the exit guide plate motor turned on.
§   Finisher exit guide plate motor drive is obstructed (jammed paper, paper scraps, etc.)

§   Exit guide plate motor harness loose, broken

§   Exit guide plate HP sensor harness loose, broken

§   Exit guide plate motor defective

§   Exit guide plate HP sensor defective

 

 

 

 

 

 

 

-30

 

 

 

 

Front fence motor error
The jogger fence motor in the finisher is not operating.
§   Jogger motor drive is obstructed (jammed paper, paper scraps, etc.)

§   The motor harness is loose or broken

§   Jogger fence HP sensor dirty, loose, defective

§   Jogger fence motor defective

 

 

 

 

 

-41

 

 

 

 

 

Feed-out belt motor error
The feed-out belt did not return to the home position within the prescribed time.
§   Feed-out belt motor drive is obstructed (jammed paper, paper scraps, etc.)

§   Motor harness loose or broken

§   Feed-out belt HP sensor dirty, disconnected, broken

§   Motor defective

 

 

 

 

 

 

 

-42

 

 

 

 

 

 

 

Stapler movement motor
The 1st detection failure issues a jam error, and the 2nd failure causes this SC code.

The stapler HP sensor is not activated within the specified time after the stapler motor turned on.

§   Stapler or motor drive is blocked by obstruction

§   Motor harness loose or broken

§   Stapler HP sensor harness loose, broken

§   Motor defective

§   Stapler HP sensor defective

 

 

 

 

 

 

 

 

 

 

 

 

-44

 

 

 

 

 

 

 

 

 

Corner stapler motor error
The 1st detection failure issues a jam error, and the 2nd failure causes this SC code.

§   The stapler motor does not switch off within the prescribed time after operating.

§   The HP sensor of the staple unit does not detect the home position after the staple unit moves to its home position.

The HP sensor of the staple unit detects the home position after the staple unit moves from its home position.

§   Staple jam

§   Number of sheets in stack exceeds allowed number of sheets for stapling

§   Stapler motor obstructed

§   Stapler motor defective

 

 

 

 

 

-70

 

 

 

 

 

Tray lift motor error
The tray lift motor is not operating.
§   Motor harness loose, broken

§   Motor drive obstructed

§   Stack height sensor dirty, harness loose, broken

§   Motor defective

§   Stack height sensor defective

 

 

 

 

 

-71

 

 

 

 

 

Shift tray motor error
The shift tray motor is not operating.
§   Shift motor drive is obstructed (jammed paper, paper scraps, etc.)

§   Shift motor harness loose, broken

§   Shift tray HP sensor harness loose, broken

§   Shift motor defective

§   Shit tray HP sensor defective

 

 

 

 

 

 

 

770

 

 

 

 

B

Shift motor error
The shift motor HP sensor does not detect any change for 1.86 seconds after the shift motor has turned on at power on or during its operation.
§   Defective shift motor

§   Defective shift motor HP sensor

 

 

 

 

 

 

791

 

 

 

 

D

Bridge unit error
The machine recognizes the finisher, but does not recognize the bridge unit.
§   Defective connector

§   Broken harness

§   Incorrect installation

 

 

 

 

 

 

792

 

 

 

 

B

Finisher error
The machine does not recognize the finisher, but recognizes the bridge unit.
§   Defective connector

§   Defective harness

§   Incorrect installation

 

 

SC Tables: SC8xx

 

 

 

 

816

 

 

D

Energy save I/O sub-system error
Energy saver sub-system detects an error.
§   Defective controller board

 

 

 

 

 

 

 

817

 

 

 

 

 

D

Monitor Error
This is a file detection and electronic file signature check error when the boot loader attempts to read the self-diagnostic module, system kernel, or root system files from the OS Flash ROM, or the items on the SD card in the controller slot are false or corrupted.
§   OS Flash ROM data defective; change the controller firmware

§   SD card data defective; use another SD card

 

 

 

 

 

 

818

 

 

 

 

D

Watchdog timer error
The watchdog timer detect the error even if system processing normally.
§   System program defective

§   Controller board defective

§   Optional board defective

 

 

 

 

 

 

 

 

 

 

 

 

 

 

819

 

 

 

 

 

 

 

 

 

 

 

C

Fatal kernel error
Due to a control error, a RAM overflow occurred during system processing. One of the following messages was displayed on the operation panel.
0x6261 6261 6420 6469 7200 00 -> “bad dir”
0x696e 0x69742064 -> “init died”
0x766d 0x5f706167 -> “vm_pageout: VM is full”
554C UL (USB error)
—- Error in the OS
“init died”, “vm_pageout: VM is full”, “Cache Error”
§   System program defective

§   Controller board defective

§   Optional board defective

§   Replace controller firmware

 

  • For more details about this SC code error, execute SP5990 to print an SMC report so you can read the error code. The error code is not displayed on the operation

 

 

 

 

820

CTL D Self-diagnostics error: CPU [XXXX]: Detailed error code
 

 

 

 

 

 

 

 

 

[0001] to [06FF]

[0801] to [4005]

CPU error

During the self-diagnostic, the controller CPU detects an error. There are 47 types of error code (0001 to 4005) depending on the cause of the error. The CPU detects an error and displays the specific error code with the program address where the error occurs.

§   System firmware problem

§   Defective controller

1.     Turn the main switch off and on.

2.     Reinstall the controller system firmware.

3.     Replace the controller.

When the problem cannot be fixed with the above procedure, the following information displayed on the screen needs to be fed back to a technical support center.

§   SC code

§   Detailed error code

§   Program address

 

 

 

 

[0701] to [070A]

CPU/Memory Error
§   System firmware problem

§   Defective RAM-DIMM

§   Defective controller

1.     Reinstall the controller system software.

2.     Replace the RAM-DIMM.

3.     Replace the controller.

 

 

 

 

821

 

D

Self-diagnostics error: ASIC [XXXX]: Detailed error code
 

 

 

[0B00]

ASIC error
The write-&-verify check error has occurred in the ASIC.
§   Defective ASIC device Replace the controller board.
 

 

 

 

 

[0D05]

Self-diagnosis error: ASIC
The CPU checks if the ASIC timer works correctly compared with the CPU timer. If the ASIC timer does not function in the specified range, this SC code is displayed.
§   System firmware problem

§   Defective RAM-DIMM

§   Defective controller Replace the controller board.

 

 

[50A1]

Video bridge device (ASIC) error 1
The CPU does not detect the video bridge device.
§   Defective I/F between the video bridge device and controller
 

 

 

[50A2]

Video bridge device (ASIC) register error 1
The CPU detects the video bridge device, but detects error data from the video bridge device.
§   Defective I/F between the video bridge device and controller

 

  • For more details about this SC code error, execute SP5990 to print an SMC report so you can read the error code. The error code is not displayed on the operation

 

 

822 B Self-diagnostic error: HDD
 

 

 

 

[3003]

Check performed only when HDD is installed:

§   HDD device busy for over 31 s.

§   After a diagnostic command is set for the HDD, but the device remains busy for over 6 s.

§   HDD defective

§   HDD harness disconnected, defective

§   Controller board defective

 

[3004]

No response to the self-diagnostic command from the ASIC to the HDDs.
§   HDD defective

 

 

 

823

 

B

Self-diagnostic error: NIB [XXXX]: Detailed error code
 

 

[6101]

MAC address check sum error

The result of the MAC address check sum does not match the check sum stored in ROM.

 

[6104]

PHY IC error

The PHY IC on the controller cannot be correctly recognized.

 

[6105]

PHY IC loop-back error

An error occurred during the loop-back test for the PHY IC on the controller.

 

 

Self-diagnostic error : NVRAM
NVRAM device does not exist, NVRAM device is damaged, or NVRAM
socket damaged.
824 D
§   NVRAM defective
§   Controller board defective
§   NVRAM backup battery exhausted
§   NVRAM socket damaged

 

 

 

826 D Self-diagnostic Error: RTC/optional NVRAM
 

 

[1501]

The one second counted by the RTC is different from the one second counted by the CPU on the controller.
§   Defective RTC device
 

 

 

[15FF]

The RTC device is not detected.
§   Defective RTC device

§   NVRAM without RTC installed

§   Discharged backup battery

 

 

 

827

 

D

Self-diagnostic error: Standard SDRAM DIMM [XXXX]: Detailed error code
 

 

 

 

[0201]

Verification error
Error detected during a write/verify check for the standard RAM (SDRAM DIMM).
§   Loose connection

§   Defective SDRAM DIMM

§   Defective controller

 

 

 

 

 

[0202]

Resident memory error
The SPD values in all RAM DIMM are incorrect or unreadable.
§   Defective RAM DIMM

§   Defective SPD ROM on RAM DIMM

§   Defective 12C bus

Replace the RAM DIMM.

 

 

 

 

828

 

D

Self-diagnostic error: ROM [XXXX]: Detailed error code
 

 

 

[0101]

Check sum error 1

§   The boot monitor and OS program stored in the ROM DIMM is checked. If the check sum of the program is incorrect, this SC code is displayed.

1.    Replace the controller board.

 

 

 

829

 

D

Self-diagnostic error: Optional RAM [XXXX]: Detailed error code
 

 

 

 

 

 

[0301]

Verification error
Error detected during a write/verify check for the optional RAM (SDRAM DIMM).
§   Loose connection

§   Defective SDRAM DIMM

§   Defective controller

Turn the main switch off and on. Replace the SDRAM DIMM. Replace the controller.
 

 

 

 

 

[0302]

Memory structure data error
The memory structure data error for the optional RAM (SDRAM DIMM) is detected when the self-diagnostic is executed.
§   Defective RAM DIMM

§   Defective SPD ROM on RAM DIMM

§   Defective 12C bus

Replace the RAM DIMM.

 

 

 

833 C Self-diagnostic error 8: Engine I/F ASIC
 

[0F30]

[0F31]

ASIC (Mandolin) for system control could not be detected. After the PCI configuration, the device ID for the ASIC could not be checked.
Replace the IPU.
 

 

[0F41]

ASIC (Mandolin) for system control could not be detected. After the PCI configuration, the device ID for the ASIC could not be checked.
Replace the IPU.
 

 

[50B1]

Could not initialize or read the bus connection.
Check for loose connections at the mother board.
Replace the IPU.
 

 

[50B2]

Value of the SSCG register is incorrect.
Check for loose connections at the mother board.
Replace the IPU.

 

 

 

835 C Self-diagnostic error: Centronic device
 

 

 

[1102]

Loopback connector is connected but check results in an error.
§   IEEE1284 connector error

§   Centronic loopback connector defective Replace the controller board.

 

 

 

[110C]

Loopback connector is connected but check results in an error.
§   ASIC device error

§   IEEE1284 connector error

§   Centronic loopback connector defective Replace the controller board.

 

 

 

 

[1120]

Centronic loopback connector is not connected for detailed self-diagnostic test.
§   Centronic loopback connector not connected correctly

§   Centronic loopback connector defective

§   ASIC device defective

Replace the controller board.

 

 

838 B Self-diagnostic Error: Clock Generator
A verify error occurred when setting data was read from the clock generator
via the I2C bus.
 

[2701]

§   Defective clock generator
§   Defective I2C bus
§   Defective I2C port on the CPU
Replace the controller board.

 

 

 

839 C USB NAND Flash ROM error
 

[9001]

USB NAND Flash ROM cannot be read.
§   Defective controller board
 

[9101]

The ID of the USB NAND Flash ROM cannot be read.
§   Defective controller board
 

[9110]

The USB NAND Flash ROM controller is disconnected.
§   Defective controller board

 

 

 

 

 

 

840

 

 

 

 

B

EEPROM error 1: EEPROM access
§   During the I/O processing, a reading error occurred. The 3rd reading failure causes this SC code.

§   During the I/O processing, a writing error occurred.

Defective EEPROM

 

 

 

 

841

 

 

B

EEPROM error 2: EEPROM read/write error
Mirrored data of the EEPROM is different from the original data in EEPROM.
Data in the EEPROM is overwritten for some reason.

 

 

 

 

 

 

 

842

 

 

 

 

 

B

Flash ROM verification error
Verification error of the flash ROM on the controller board occurs.

 

§   This SC is logged at 1st error detection.SC819 is issued at 2nd error detection.

§   SC819 is issued at 2nd error detection.

Defective flash ROM (controller board)

 

 

 

 

 

 

 

851

 

 

 

 

B

IEEE 1394 I/F error
Driver setting incorrect and cannot be used by the 1394 I/F.
Not supported by this machine

§   NIB (PHY), LINK module defective; change the Interface Board Controller board defective

 

 

 

 

 

 

853

 

 

 

 

B

Wireless LAN Error 1
During machine operation, the Wireless LAN device (Bluetooth) is inserted into the controller board.
§   During machine operation, the Wireless LAN device (Bluetooth) is inserted into the controller board.

 

 

 

 

 

 

854

 

 

 

 

B

Wireless LAN Error 2
During machine operation, the Wireless LAN device (Bluetooth) is pulled out from the controller board.
§   During machine operation, the Wireless LAN device (Bluetooth) is pulled out from the controller board.

 

 

 

 

 

855

 

 

 

B

Wireless LAN error 3
An error is detected on the wireless LAN card (802.11a/g, g).
§   Wireless LAN card defective

§   Wireless LAN card connection incorrect

 

 

 

 

 

857

 

 

 

B

USB I/F Error
The USB driver is not stable and caused an error.
§   Bad USB card connection Replace the controller board

 

 

 

 

 

858

 

 

C

HDD Encryption unit error 1
A serious error occurs when data is encrypted to update an encryption key with the HDD encryption unit.
 

 

 

-00

 

 

 

Encryption key acquisition error:

The controller fails to get a new encryption key.

§   Defective controller board Replace the controller board.
 

 

 

-01

 

 

 

Encryption key setting for HDD error:

The controller fails to copy a new encryption key to the HDD.

§   Defective SATA chip on the controller board Replace the controller board.
 

 

 

-02

 

 

 

NVRAM data encryption error 1:

An error occurs while the NVRAM data is encrypted.

§   Defective NVRAM on the controller board Replace the NVRAM.
 

 

 

-30

 

 

 

NVRAM data encryption error 2:

An error occurs before the NVRAM data is encrypted.

§   Defective controller board Replace the controller board.
 

 

-31

 

 

Other error:

A serious error occurs while the data is encrypted.

§   Same as SC991

 

 

 

 

 

859

 

 

C

HDD Encryption unit error 2
A serious error occurs when the HDD data is encrypted to update an encryption key with the HDD encryption unit.
 

 

 

 

-08

 

 

 

 

HDD check error:

The HDD is not correctly installed.

§   No HDD installed

§   Unformatted HDD

§   The encryption key on the controller is different from the one on the HDD

1.     Install the HDD correctly.

2.     Initialize the HDD.

 

 

 

-09

 

 

 

Power failure during the data encryption:

The data encryption (NVRAM and HDD) has not been completed.

§   Power failure during the data encryption Initialize the HDD.
 

 

-10

 

 

Data read/write error:

The DMAC error is detected twice or more.

§   Same as SC863

 

 

HDD startup error at main power on
§   HDD is connected but a driver error is detected.
§   The driver does not respond with the HDD within 30 s.
860 B
§   HDD is not initialized
§   Label data is corrupted
§   Defective HDD
Initialize the HDD with SP5832-001.

 

 

 

HDD re-try failure
At power on, the HDD is detected. Power supply to the HDD is interrupted
after the system has entered the energy save mode, but after the HDD has
been awakened from the energy save mode, it does not return to the ready
861 D status within 30 sec.
§   Harness between HDD and controller board disconnected, defective
§   HDD power connector disconnected
§   HDD defective
§   Controller board defective

 

 

 

 

 

 

862

 

 

 

 

D

Bad sector number error
The number of bad sectors in the HDD (image data area) goes over 101.
§   Defective HDD
Format the HDD with SP5-832-002. Replace the HDD.

 

 

863 D HDD data read failure
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The data written to the HDD cannot be read normally, due to bad sectors generated during operation.

Note: [001] to [017] indicate the type of partition where the error occurred. Enable display of these numbers with SP7902.

[001] An area which does not belong to a partition
[002] a partition
[003] b partition
[004] c partition
[005] d partition
[006] e partition
[007] f partition

 

 

[008] g partition
[009] h partition
[010] i partition
[011] j partition
[012] k partition
[013] l partition
[014] m partition
[015] n partition
[016] o partition
[017] p partition
[018] q partition
[019] r partition
 

 

 

 

 

 

 

 

 

 

 

 

[020] s partition
[021] q partition
[022] t partition
[023] u partition
§   HDD defective

Note: If the bad sectors are generated at the image partition, the bad sector information is written to NVRAM, and the next time the HDD is accessed, these bad sectors will not be accessed for read/write operation.

 

 

 

864 D HDD data CRC error
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

During HDD operation, the HDD cannot respond to a CRC error query. Data transfer does not execute normally while data is being written to the HDD. Note: [001] to [017] indicate the type of partition where the error occurred. Enable display of these numbers with SP7902.
[001] An area which does not belong to a partition
[002] a partition
[003] b partition
[004] c partition
[005] d partition
[006] e partition
[007] f partition
[008] g partition
[009] h partition
[010] i partition
[011] j partition
[012] k partition
[013] l partition
[014] m partition
[015] n partition
[016] o partition
[017] p partition
[018] q partition
[019] r partition
[020] s partition

 

 

[021] q partition
[022] t partition
[023] u partition
§   HDD defective

 

 

865 D HDD access error
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

HDD responded to an error during operation for a condition other than those for SC863, 864.

Note: [001] to [017] indicate the type of partition where the error occurred. Enable display of these numbers with SP7902.

[001] An area which does not belong to a partition
[002] a partition
[003] b partition
[004] c partition
[005] d partition
[006] e partition
[007] f partition
[008] g partition
[009] h partition
[010] i partition
[011] j partition
[012] k partition
[013] l partition
[014] m partition
[015] n partition
[016] o partition

 

 

[017] p partition
[018] q partition
[019] r partition
 

 

 

 

 

 

 

 

[020] s partition
[021] q partition
[022] t partition
[023] u partition
§   HDD defective.

 

 

 

 

 

 

 

 

866

 

 

 

 

 

 

B

SD card error 1: Confirmation
The machine detects an electronic license error in the application on the SD card in the controller slot immediately after the machine is turned on. The program on the SD card contains electronic confirmation license data. If the program does not contain this license data, or if the result of the check shows that the license data in the program on the SD card is incorrect, then the checked program cannot execute and this SC code is displayed.
§   Program missing from the SD card

§   Download the correct program for the machine to the SD card

 

 

 

 

867

 

 

D

SD card error 2: SD card removed
The SD card in the slot is removed while the machine is on.
Insert the SD card, then turn the machine off and on.

 

 

 

 

 

 

 

868

 

 

 

 

D

SD card error 3: SC card access
An error occurs while an SD card is used.
§   SD card not inserted correctly

§   SD card defective

§   Controller board defective

Note: If you want to try to reformat the SC card, use SD Formatter Ver 1.1.

 

 

 

 

 

 

 

 

 

 

 

 

870

 

 

 

 

 

 

 

 

 

 

B

Address book data error
The address book data cannot be read from the HDD, SD card or flash ROM on the controller where it is stored, or the data read from the media is defective.
§   Software defective:

Turn the machine off/on. If this is not the solution for the problem, then replace the controller firmware.

§   HDD defective.

More Details
§   Do SP5846-046 (Initialize All Setting & Addr Book) to reset all address book data.

§   Reset the user information with SP5832-006 (HDD Formatting– User Information).

§   Replace the HDDs.

 

 

 

 

 

 

 

872

 

 

 

 

 

B

HDD mail receive data error
§   The machine detects that the HDD is not operating correctly at power on.

§   The machine detects that the HDD is not operating correctly (can neither read nor write) while processing incoming email.

§   HDD defective

§   The machine is turned off while the HDD is being accessed. Do SP5832-008 to format the mail RX data on the HDD.

 

 

 

 

 

 

 

873

 

 

 

 

B

HDD mail send data error
An error is detected on the HDD immediately after the machine has been turned on, or power has been turned off while the machine has used the HDD.
1.     Do SP5832-008 (Format HDD – Mail TX Data) to initialize the HDD.

2.     Replace the HDD

 

 

 

 

 

Delete All error 1: HDD
A data error is detected for the HDD/NVRAM after the Delete All option has
been used.
 

874

 

D

Note: The source of this error is the DataOverwriteSecurity Unit running from an SD card.
1.    Turn the main switch off/on and try the operation again.
2.    Install the DataOverwriteSecurity Unit again. For more, see “Installation”.
3.    HDD defective

 

 

 

 

 

 

 

 

 

 

 

 

875

 

 

 

 

 

 

 

D

Delete All error 2: Data area
An error occurs while the machine deletes data from the HDD.

Note: The source of this error is the DataOverwriteSecurity Unit (D362) running from an SD card.

-001 An error occurs in hddchack-i.
-002 Failed to delete data from the HDD.
-003
Turn the main switch off/on and try the operation again

 

 

 

 

 

 

876

 

 

 

D

Log Data Error
An error is detected in the handling of the log data at power on or during machine operation. This can be caused by switching the machine off while it is operating.
 

 

-01

 

 

Log Data Error 1
§   Damaged log data file in the HDD
Initialize the HDD with SP5832-004.
 

 

 

 

-02

 

 

 

 

Log Data Error 2
§   HDD encryption unit not installed
1.     Ask the customer’s administrator to disable the HDD encryption setting with a user tool.

2.     Install the HDD encryption unit.

 

 

 

 

-03

 

 

 

 

Log Data Error 3
§   Invalid log encryption key due to defective NVRAM data
1.     Initialize the HDD with SP5832-004.

2.     Ask the customer’s administrator to disable the HDD encryption setting with a user tool.

 

 

-04

 

 

Log Data Error 4
§   Unusual HDD encryption function due to defective NVRAM data
Initialize the HDD with SP5832-004.
 

 

 

-05

 

 

 

Log Data Error 5
§   Installed a NVRAM or HDD which was used in another machine
1.     Reinstall the previous NVRAM or HDD.

2.     Initialize the HDD with SP5832-004.

 

 

-99

 

 

Log Data Error 99
§   Other than the above causes
Ask your supervisor.

 

 

 

 

 

 

 

 

877

 

 

 

 

 

B

HDD DataOverwriteSecurity SD card error
The ‘all delete’ function cannot be executed but the DataOverwriteSecurity Unit is installed and activated.
§   Defective SD card

§   SD card not installed

1.     Replace the NVRAM and then install the new SD card.

2.     Check and reinstall the SD card.

 

 

878 D USB Flash Error
 

 

 

 

-00

 

 

 

 

TPM system authentication error
The system firmware is not authenticated by TPM (security chip).
§   Incorrect updating for the system firmware

§   Defective flash ROM on the controller board Replace the controller board.

 

 

 

 

-01

 

 

 

 

USB Flash Error
File system in the USB flash device is defective.
§   Cannot mount partition 3 in the USB flash device.

§   Encryption key does not exist.

§   Cannot find the file for KMMD to be operated. Replace the controller board.

 

 

 

-02

 

 

 

TPM Error
An error occurred in TPM or in TPM driver.
§   TPM defective
Replace the controller board.

 

 

 

 

 

 

-03

 

 

 

TCSD Error
An error occurred in TPM or in TPM driver.
§   TPM defective
Replace the controller board.

 

 

 

 

880

 

 

B

File Format Converter (MLB) error
A request to get access to the MLB is not answered within the specified time.
§   MLB defective, replace the MLB

 

 

 

 

 

881

 

 

 

D

Authentication area error
Authentication application error is detected.
§   Error data in an authentication application reaches the management limit.

 

 

 

 

 

 

899

 

 

 

 

D

Software performance error
If the processing program shows abnormal performance and the program is abnormally ended, this SC is issued.
§   Controller board defective

§   Software defective

 

 

SC Tables: SC9xx

 

 

 

 

 

 

900

 

 

 

 

D

Electrical total counter error
The total counter contains something that is not a number.
§   NVRAM incorrect type

§   NVRAM defective

§   NVRAM data scrambled

§   Unexpected error from external source

 

 

920 B Printer error
-01  

 

 

Timeout error during the PM operation
-02 Working memory error
-03 Cannot start-up the filtering process
-04 Abnormal exit from the filtering process
 

 

 

 

 

 

An internal application error was detected and operation cannot continue.
§   Software defective; turn the machine off/on, or change the controller firmware

§   Insufficient memory

 

 

921 D Printer font error
-01 Resident font is not found
-02 Option font is not found
 

 

 

 

A necessary font is not found in the SD card.
§   A necessary font is not found in the SD card.

§   The SD card data is corrupted.

 

 

 

925 B Net File function error
-00 HDD is defective
-01 NetFile management file is broken
 

 

 

 

 

 

 

 

The NetFile file management on the HDD cannot be used, or a NetFile management file is corrupted and operation cannot continue. The HDDs are defective and they cannot be debugged or partitioned, so the Scan Router functions (delivery of received faxes, document capture, etc.), Web services, and other network functions cannot be used.

HDD status codes are displayed below the SC code.

§   Refer to the four procedures below (Recovery from SC 925).

 

 

 

Here is a list of HDD status codes:

 

 

Display Meaning
(-1) HDD not connected
(-2) HDD not ready
(-3) No label
(-4) Partition type incorrect
(-5) Error returned during label read or check
(-6) Error returned during label read or check
(-7) “filesystem” repair failed
(-8) “filesystem” mount failed
(-9) Drive does not answer command
(-10) Internal kernel error
(-11) Size of drive is too small
(-12) Specified partition does not exist

 

Display Meaning
(-13) Device file does not exist

Recovery from SC 925 Procedure 1

If the machine shows SC codes for HDD errors (SC860 to SC865) with SC 925, do the recovery procedures for SC860 to SC865.

Procedure 2

If the machine does not show one of the five HDD errors (SC860 to SC865), turn the machine power off and on. If this is not the solution for the problem, then initialize the NetFile partition on the HDD with SP5832-011 (HDD Formatting – Ridoc I/F).

NetFiles: Jobs printed from the document server using a PC and DeskTopBinder

  • Before you initialize the NetFile partition on the HDD, tell the customer that:
  • Received faxes on the delivery server will be erased
  • All captured documents will be erased
  • DeskTopBinder/Print Job Manager/Desk Top Editor job history will be erased
  • Documents on the document server, and scanned documents, will not be
  • The first time that the network gets access to the machine, the management information must be configured again (this will use a lot of time).

Before you initialize the Netfile partition with SP5832-011, do these steps:

  1. Go into the User Tools mode and do “Delivery Settings” to print all received fax documents that are scheduled for Then erase them.
  2. In the User Tools mode, do Document Management> Batch Delete Transfer
  3. Do SP5832-011, then turn the machine power off and

Procedure 3

If “Procedure 2” is not the solution for the problem, do SP5832-001 (HDD Formatting – All), then turn the machine power off and on.

SP5832-001 erases all document and address book data on the hard disks. Ask the customer before you do this SP code.

 

Procedure 4

If “Procedure 3” is not the solution for the problem, replace the HDD.

 

 

 

 

 

990

 

 

 

D

Software error 1
The software performs an unexpected function and the program cannot continue.
§   Software defective, re-boot
 

 

 

991

 

 

 

C

Software error 2
The software performs an unexpected function. However, unlike SC990, recovery processing allows the program to continue.
§   Software defective, re-boot

 

In order to get more details about SC990 and SC991:

  • Execute SP7403 or print an SMC Report (SP5990) to read the history of the 10 most recent logged
  • If you press the zero key on the operation panel with the SP selection menu displayed, you will see detailed information about the recently logged SC990 or SC991, including the software file name, line number, and so
    • 1) is the recommended method, because another SC could write over the information for the previous

 

 

 

992

 

 

D

Undefined error
Defective software program
§   An error undetectable by any other SC code occurred

 

 

 

 

 

994

 

 

 

C

Application Item Error
The number of executed application items on the operation panel reach the maximum limit for the operation panel structure.
§   Too much executed application items

 

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